You aren't alone
Lots of people struggle to get an NHS dental appointment. In 2023, Healthwatch said that some people were being left with no choice but to pay for private treatment. If this is you, here is what you can do.
Step 1. Ask practices directly
The NHS says to contact any NHS dentist and ask for an appointment, whether you have symptoms or just want a routine check-up. The NHS has a Find a dentist tool that lists practices near you.
If a practice offers both NHS and private care, say clearly that you'd like NHS care. You may be put on a waiting list. Being registered at a practice doesn't always mean you'll get NHS care there in future.
Step 2. Contact your integrated care board
If no dentist is taking NHS patients, the NHS suggests you contact your local integrated care board (ICB). It plans dental services in your area and can help you find an appointment. For Boston, that's the Lincolnshire ICB.
If you have extra needs, such as a disability, you should be able to get NHS dental care from a general practice. Some people are referred to special care dentistry.
Step 3. For urgent problems, don't wait
If you're in pain, or have a swelling or an injury, you don't have to wait for a place on a list. Call NHS 111 or use 111 online. They can tell you where to get urgent dental care. Go to A&E or call 999 for a serious injury to your face, heavy bleeding or trouble breathing.
Our emergency page lists other urgent signs.
Keep a note of what you've tried
It helps to write down which practices you've called, the date, and what they said. If you later contact your integrated care board, this shows what you've already done. It can also save you ringing the same place twice.
If you're pregnant, have a health condition such as diabetes, or care for a child, tell the practice. Some groups are not charged for NHS care, and your teeth and gums can matter more for your health. Ask the practice, or check the NHS website, to see if you're covered.
Step 4. Think about private care
Private dentistry is another way to be seen. You pay the practice's own fees, which are set by the practice. Fees differ from one practice to another, so it helps to ask for a written price before you agree.
Ask before you book. Make sure you know:
- what the visit includes
- what it costs
- what might cost extra, such as X-rays
- what the plan is if you need treatment
Our guide prices are on our pricing page. A new patient or routine exam is £25 (guide price).
Questions to ask when you ring
- Are you taking on new NHS patients, or is there a waiting list?
- If there's a list, how long is it likely to be?
- Do you offer private appointments, and what do they cost?
- What should I do if I have pain before I'm seen?
Whatever you choose, keep your teeth well
While you wait, look after your teeth at home. Brush twice a day with fluoride toothpaste. Clean between your teeth every day. Cut down on sugary snacks and drinks. Don't smoke.
See a dentist if you notice bleeding gums or any lump in your mouth. Regular check-ups help catch problems early.